Consult Us!

Buying quality outdoor gear is much easier with personal consultation and recommendations, and we like nothing better than to work with you directly. Please feel free to e-mail your needs directly to mike@thebackcountry.net or call our stores for specific expertise. Tell us what type of activities you're getting set up for and we can set you up with the best equipment for your pursuits. We're also pleased to provide recommendations for places to go and things to do anywhere in the Sierra, with expert knowledge of both Lake Tahoe and the entire eastside and High Sierra.

We want feedback! Don't see something on our website? No problem, we either have it, can order it, or can recommend another retailer. Our goal with web or phone contact is to provide the closest thing to an in-store visit.

We are not the mass merchant. We don't run a big warehouse full of closeouts, but rather sell the products we feel work best for our favorite sports. Our prices are competitive, but we also aim to win your business with our service.

Join Mike's Club for special pricing on winter sports equipment! And consider a visit to our store in Truckee sometime. We'll help you get into the beautiful Sierra-Tahoe Backcountry.

Thank you for your business!
- Mike Schwartz, owner

Order Line and Customer Service - (Toll Free) 888-625-8444
Truckee Store - 530-582-0909
Tahoe City Store - 530-581-5861 - open May - September, providing the essential bike and ski gear in a smaller way. Cafe and Internet too! This store is now renamed Tahoe City Bikes in summer. Please come see us in our Truckee store for your ski touring and mountaineering gear needs!

Backorders

If your selection is unavailable, we will contact you immediately with an estimated arrival date, and alternative choices. Your card will not be charged until you agree to any change in your order.

Payment

We accept all credit cards, as well as checks / money orders sent to:
The Back Country
P.O. Box 6706
Tahoe City, CA 96145

You may also wire money directly to our bank account. Contact us for details.

We accept PayPal for the ultimate way to make your online or phone purchases without revealing your credit card information. Our PayPal account is mike@thebackcountry.net.

Shipping

We offer competitive shipping rates and carefully pack your items. We ship primarily via UPS. Don't hesitate to phone in your order if you have any shipping concerns or questions.

Expedited Shipping

Faster shipping methods are available upon request. Call our toll-free customer service line at 888-625-8444.

International Orders

Our website does not process orders if you live outside the lower 48 States. If you live in Hawaii, Alaska, or another country, please call in your order at 530-582-0909, or e-mail mike@thebackcountry.net. We want your business! We will give you a competitive shipping quote right away.

Customers are responsible for any taxes or duties imposed by your country upon arrival. We can not estimate what such costs might be if any.

Mike's Club Details

Earn extra discounts and learn about special promotions by qualifying for a FREE Mike's Club membership. To become a member, all you need to do is spend $500 at one time on Winter sports products. You will receive 10% off all non-sale merchandise. Not only that, but you will actually receive 10% off in our store all the time (bike sales excluded). Club members will enjoy some private discounts and promotions as well.

What's the catch? Not much! Mike's Club discounts will not be combined with other offers or sales. Mike's Club members must stay subscribed to our monthly e-newsletter, and provide a mailing address upon signing up. We do not share this information! Mike's Club membership is not automatic. Pleae ask to be signed up when you make your qualifying order.

New Bicycle Purchase Service Contract

When you purchase a new bicycle from The Back Country or Tahoe City Bikes, we will tune up your bike for free all season (until the snow covers the trails). Overhaul work, bike cleaning, and new component installation labor is not free. For exact policy details, ask for a copy at either store.

Return Policy

Goods purchased in the store can be exchanged for a full refund within 2 weeks, or store credit if returned within 30 days.

For internet returns, you must call our customer service department at 1-888-625-8444 within 10 days of receiving the merchandise. There will be no return consideration if you call after this time period, or ship the item back without calling. When you call, We will issue you a return authorization number (RA#). Please print this RA# clearly on the outside of the box in which you ship your returned item to us. Please also include this RA#, along with a copy of your sales receipt, your name, email address, telephone number, and reason for return clearly printed or typed on a piece of paper inside the box. Domestic customers can call toll-free at 1-888-625-8444. International customers must call 530-582-0909. Customer service hours are 8:30 A.M. to 6:00 P.M. Monday thru Friday, Pacific Standard Time.

We can only accept return merchandise that is in the same un-used condition as received. Returns of new items are accepted only with complete, undamaged packaging and all documentation or instructions originally included. Please remember we need to have the item in completely new sellable condition. For everyone's health and safety, we do not accept returns of perishable food items, climbing equipment, or water filters / purifiers. Some returns may be subject to a 15% restocking fee.

Make sure your package is packaged carefully, to prevent damage in shipping. You should always insure your package at shipping time, as it's only a few dollars more. If your package is lost or damaged en route to us, the shipping company will only deal with you and we can not help in that case. We recommend that you use FedEx or UPS, who have very easy tracking. If you choose United States Postal Service, please be sure to address your package to P.O. Box 6706 (see above) and request a delivery confirmation receipt. We do not have general mail delivery and this way you will receive confirmation when the package has been delivered. You are responsible for all shipping charges in returning merchandise. Please enclose everything mentioned in the previous paragraph so that we can process your return as quickly as possible. Allow approximately 1 week for returns to be processed.

FedEx or UPS returns to:

The Back Country
11400 Donner Pass Rd, Suite 100
Truckee, CA 96161
Remember to write your R.A.# above the shipping address!

Privacy Policy

We collect e-mails of our customers to inform you of our sale dates, specials, and new website features. You can expect around one e-mail per month, and unsubscribe easily. We will never share your e-mail, or annoy you with boring announcements! We take care to make our emails only interesting and useful information.